Introducing the Service Measurement Index
Hailed as an industry first, the Service Measurement Index (SMI) is a set of business-relevant Key Performance Indicators (KPI's) that provide a standardized method for measuring and comparing a business service regardless of whether that service is internally provided or sourced from an outside company. Designed to become a standard method to help organizations measure business services based on their specific business and technology requirements, the SMI enables individual preferences to be the basis for what defines a good service.
From procurement and ongoing service levels, to business viability and security, the SMI Framework provides a holistic view into the entire customer experience for cloud service providers in six primary areas: Quality, Agility, Risk, Capability, Cost and Security. Users of the SMI Framework can not only compare cloud service vendors based on their specific business and technology requirements, they can also make dynamic, real-time decisions on where to best migrate or deploy an application. The Framework provides a single, standard way to evaluate, monitor and implement services demanded by the business.
The framework was created by CA. and is independently developed and run by the Cloud Service Measurement Initiative Consortium (CSMIC), a consortium of academic institutions and representatives of business and government that is led by Carnegie Mellon. For more information about the Service Measurement Index and the Consortium see related articles.
SMI Ratings for Business Services on Cloud Commons
As part of the re-platforming work on Cloud Commons, the SMI ratings of business services is undergoing a technology upgrade and will be returning to the site very shortly.
