| Introducing the Service Measurement Index |
Hailed as an industry first, the Service Measurement Index (SMI) is a set of business-relevant Key Performance Indicators (KPI's) that provide a standardized method for measuring and comparing a business service regardless of whether that service is internally provided or sourced from an outside company. Designed to become a standard method to help organizations measure business services based on their specific business and technology requirements, the SMI enables individual preferences to be the basis for what defines a good service. The Service Measurement Index is currently being developed by the Cloud Service Measurement Initiative Consortium.
The Cloud Service Measurement Initiative Consortium (CSMIC)
Carnegie Mellon, Silicon Valley has launched an initiative to address the need for industry-wide, globally accepted measures for calculating the benefits and risks of cloud computing services. The Cloud Service Measurement Initiative Consortium, known as CSMIC, is being formed with thought-leaders who are experts in measuring and managing IT-enabled services. This initiative will develop a dynamic Service Measurement Index (SMI) that is a set of business-centric performance indicators that will provide IT professionals with a standardized method for measuring and comparing internal and external cloud services.